Building Bacolod’s flourishing BPO sector
The business process outsourcing (BPO) industry has long been a cornerstone of the Philippine economy.
While major cities like Manila and Cebu have dominated the sector, regional locations such as Bacolod in Negros Occidental are increasingly gaining attention as prime locations for BPO operations. Bacolod—the “City of Smiles”—offers unique advantages for developers and businesses looking to expand into or establish BPO operations.
Thriving hub
The BPO industry in Bacolod is thriving due to its economic resilience. The city is diversifying its services across customer support, healthcare, IT, and finance, allowing it to adapt to global challenges.
As global outsourcing demand grows, Bacolod is well-positioned to capture a market share, offering opportunities for developers to invest in infrastructure. Its strong entrepreneurial ecosystem—with small and medium enterprises (SMEs) supporting BPO companies—further drives economic growth. This will create additional opportunities for developers in related industries.
Bacolod is a thriving BPO hub due to its strategic location in the Philippines, which provides easy access to domestic and international markets. The city boasts of a skilled, English-proficient workforce supported by local universities that produce graduates with the necessary technical and soft skills.
Additionally, Bacolod offers cost-effective operations with lower rental rates, salaries, and operational costs than Metro Manila and Cebu, making it an attractive destination for BPO companies and developers seeking to invest in infrastructure.
Better opportunities for developers
Developers in Bacolod have several opportunities, including building modern office spaces with high-speed internet, flexible layouts, and sustainable features to meet BPO demands. Mixed-use developments combining offices, residences, and commercial areas are also gaining traction, offering convenience for BPO employees.
Additionally, partnering with local government and educational institutions can foster the creation of training centers and coworking spaces, boosting Bacolod’s competitiveness as a BPO hub.
Promoting creative, fun spaces
Due to its growing BPO sector, Bacolod faces challenges like urban congestion, talent retention, and sustainability.
Developers can address congestion through thoughtful urban planning and improved infrastructure for better transportation. To retain talent, they can create workspaces that prioritize employee well-being, such as recreational areas and wellness programs.
For sustainability, developers can incorporate eco-friendly designs, renewable energy solutions, and effective waste management in their projects.
Investing in Bacolod’s BPO sector is a wise business decision. It’s a step toward contributing to the city’s long term economic growth and development. As Bacolod continues to rise on the global outsourcing stage, the time is ripe for developers to seize its opportunities and be part of its success story.
