Talk of the Town: AI, not Trump, biggest risk to BPOs
March 19, 2025

Comments on “AI, not Trump, biggest risk to BPOs,” (Editorial, 3/17/25) via https://opinion.inquirer.net:
There is NO doubt AI will spell the end of the Philippine BPO industry—the train is in motion already—it is only a matter of time before BPO sector will lay off 85% of the staff—there are too many reports noting this already.
Tang
Because the AI they are using can’t make it. Not all AI models are made equal … but put very good quality (also expensive) AI there like Perplexity or GPT 4o and the experience will be completely different.
2ndwindfam
AI has access to a lot of information but knows nothing at all. Solutions providers will never lose out to AI.
banned
The legality of Duterte’s arrest, surrender