Talk of the Town: AI, not Trump, biggest risk to BPOs

Comments on “AI, not Trump, biggest risk to BPOs,” (Editorial, 3/17/25) via https://opinion.inquirer.net:

There is NO doubt AI will spell the end of the Philippine BPO industry—the train is in motion already—it is only a matter of time before BPO sector will lay off 85% of the staff—there are too many reports noting this already.

Tang

Because the AI they are using can’t make it. Not all AI models are made equal … but put very good quality (also expensive) AI there like Perplexity or GPT 4o and the experience will be completely different.

2ndwindfam

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AI has access to a lot of information but knows nothing at all. Solutions providers will never lose out to AI.

banned