SEC upgrades web-based ticketing system
The Securities and Exchange Commission (SEC) has upgraded its online ticketing system, giving users access to all services and real-time tracking of inquiries and complaints.
The SEC said it had enhanced its web-based ticketing system, dubbed iMessage.
iMessage centralizes online submissions to the agency, streamlining the assignment, monitoring and resolution of inquiries, service requests and complaints through a unified workflow.
“Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country and elevating the quality of the public services we deliver,” SEC chair Francis Lim said in a statement.
“iMessage helps the SEC process requests, inquiries, reports and complaints in a more organized and efficient manner, allowing us to deliver our services to our stakeholders without delays while promoting transparency and accountability in every step,” he added.
To access iMessage, users are required to sign in using their account under the Electronic SEC Universal Registration Environment or eSECURE. Once logged in, the user needs to enter the service they want to avail and fill out the rest of the form.
It also has a reply option, allowing users to send a message directly to the assigned department.
iMessage is available for services offered by all offices and departments in the SEC headquarters in Makati City and extension offices in Baguio, Ilagan, Laoag, Tarlac, Lipa, Legazpi, Iloilo, Cebu, Bacolod, Tacloban, Zamboanga, Koronadal, Davao, Cagayan de Oro, and Butuan.
