Jerry Ngo

CEO
EastWest Bank

2024 has been an extraordinary year for EastWest. We are poised to achieve our highest income ever and have surpassed the P500-billion mark in assets.

In 2024, we solidified our reputation as the most consumer-focused universal bank with the launch of our EasyWay App, the new Business Class proposition, and enhanced Priority Banking services and AI-enabled chatbot.

Our efforts have been recognized with several prestigious awards, including Best Priority Banking Experience from International Finance Magazine and Best Credit Card for Cashback from The Asian Banker. These recognitions are just a glimpse of what we’ve accomplished. We have made significant strides in other areas, and these milestones impacted the increase in our customer engagement and satisfaction, showing our strong connection with the people we serve.

In 2024, we accelerated efforts to enhance employee engagement and drive organizational success.

Key initiatives focused on development, career growth, team building, recognition and well-being. These initiatives earned the Bank a spot in the Philippine Daily Inquirer—Statista Best Employers list for 2024

We are proud of these achievements, but we’re not stopping here. With more innovations underway, we’re excited to continue building on these successes and bringing even more value to our customers, employees and stakeholders.

As we move forward, we are committed to fulfilling our promise of being the most consumer-focused universal bank, ensuring that every step we take is aligned with the needs and aspirations of the people we serve.