MakatiMed’s quality systems pass scrutiny

Makati Medical Center (MakatiMed) successfully completed the ISO 9001:2015 accreditation surveillance audit, conducted from July 31 to Aug. 2. For three days, auditors from TÜV Rheinland assessed MakatiMed’s operations across its four sites: the main hospital, MakatiMed Care Access at Araneta City, MakatiMed Outpatient Center at Discovery Primea and the MakatiMed Wellness Center.

The audit aimed to ensure that MakatiMed continues to uphold and implement its Quality Management System while addressing areas for advancement identified in last year’s evaluation. After achieving a zero noncompliance, MakatiMed interim copresident, CEO and medical director Dr. Saturnino P. Javier expresses his pride to the whole community. “The ISO auditors lauded our willingness and resolve to embrace new opportunities for improvement to achieve excellence in all aspects of healthcare delivery,” he noted.

He further emphasized that the efforts of the whole community in compliance with the organization’s standards underline the hospital’s dedication to providing top-notch service and expertise. “These accreditation activities help us forge a culture of compliance and continuous learning that ensures the highest standards of quality and safety not only for our patients but also for all healthcare professionals,” he added.

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The ISO 9001:2015 standard is crucial for institutions like MakatiMed, as it provides a structured framework for enhancing performance, meeting customer expectations and demonstrating a commitment to quality. By implementing this standard, the hospital has established effective processes and trained staff to consistently deliver exceptional healthcare services, ensuring patient satisfaction and safety.