bpo

High prices chip away at trust in PH firms

Soaring prices, unclear fees and hidden charges are among Filipinos’ main reasons for distrusting businesses,…

FILRT diversifies tenant base in Alabang hub

Filinvest REIT Corp. (FILRT) is broadening its tenant base beyond business process outsourcing (BPO) companies…

Teleperformance upbeat on BPO operations in PH despite AI rise

Business process outsourcing (BPO) giant Teleperformance (TP) remains upbeat on the Philippines despite risks from…

BPOs see $45B in revenues within reach by 2027

Philippine business process outsourcing companies are confident they can deliver $45 billion in revenues next…

PH BPO jobs showing resilience amid AI disruption, HSBC says

The Philippines’ service export industry is showing resilience despite disruptions from artificial intelligence (AI), with…

Different strokes for different folks

I have been a practicing entrepreneur since I was young. I started my own food…

Philippine BPOs slash growth goals on AI shift

Philippine information technology and business process management (IT-BPM) firms are bracing for slower revenue growth…

Telus, NQX to expand BPO operations in PH

Two Canada-based business process outsourcing (BPO) companies are planning to expand their Philippine operations following…

BIZ BUZZ: Bane to BPOs: ‘Keep Call Centers in America’ bill

A new bill filed in the United States, called “Keep Call Centers in America Act,”…

Indian BPO firm to grow PH headcount to 5,000

India-based global business process outsourcing (BPO) firm Fusion CX is looking at Mindanao for its…