Customer First

Security Bank goes beyond transactions

Banks have traditionally divided clients into categories: consumer, entrepreneur, affluent and corporate. Life, however, is…

How SM Group is rethinking malls around a new generation

For decades, the formula for a mall was fairly straightforward: Put as many things as…

How heritage brands integrate AI into customer service

Editor’s Note: Customer First is the Philippine Daily Inquirer’s special section devoted to promoting customer…

Companies that provide best customer service named

The customer may not always be right but, for businesses, responding to their needs and…