Customer First

From first touch to lifelong loyalty: Know your customers

Five of the world’s greatest marketing thought leaders stress the importance of customers, customer brand…

Being heard keeps customers coming back for more

As economic uncertainty strains household budgets, consumers are becoming more selective about where they put…

Security Bank goes beyond transactions

Banks have traditionally divided clients into categories: consumer, entrepreneur, affluent and corporate. Life, however, is…

How SM Group is rethinking malls around a new generation

For decades, the formula for a mall was fairly straightforward: Put as many things as…

How heritage brands integrate AI into customer service

Editor’s Note: Customer First is the Philippine Daily Inquirer’s special section devoted to promoting customer…

Companies that provide best customer service named

The customer may not always be right but, for businesses, responding to their needs and…