customer service

Human hedonism, a springboard to excellent customer service 

All pedagogical research states that in business the aim of excellent, if not satisfying customer…

Buyers, know your rights: Gov’t strengthens guardrails

In a dizzying marketplace where the line between legitimate and bogus, scam and sale, artificial…

From first touch to lifelong loyalty: Know your customers

Five of the world’s greatest marketing thought leaders stress the importance of customers, customer brand…

Being heard keeps customers coming back for more

As economic uncertainty strains household budgets, consumers are becoming more selective about where they put…

How heritage brands integrate AI into customer service

Editor’s Note: Customer First is the Philippine Daily Inquirer’s special section devoted to promoting customer…

Companies that provide best customer service named

The customer may not always be right but, for businesses, responding to their needs and…

Compose Coffee tops Korean customer survey

Coffee chain Compose Coffee, a unit of Jollibee Foods Corp., ranked highest in customer satisfaction…

PH ranks 2nd in digital patience in Asia-Pacific

Filipinos are the second most digitally patient consumers in the Asia-Pacific region, according to a…

BIZ BUZZ: Meet ‘Ria’

Abiotiz-led Union Bank of the Philippines is training a new agent to handle customer service.…