New SEC help desk aims to ease doing business
The Securities and Exchange Commission (SEC) aims to make it easier to register new businesses in the country with the launch of a help desk to handle on-site client inquiries, feedback and complaints at its head office in Makati.
Located on the ground floor of the SEC headquarters on Makati Avenue, the newly-opened Public Assistance and Complaints Desk (PACD) is operational even during the usual break time. It aims to facilitate public consultation and provide prompt responses to stakeholders’ concerns, in line with Anti-Red Tape Authority standards.
“The opening of PACD demonstrates the Commission’s commitment to advancing the ease of doing business in the Philippines as we provide the public with greater transparency and access to our services,” SEC chair Francis Lim said in a statement on Wednesday.
“Vital in earning the public’s trust and confidence in the SEC is the provision of quality and faster services. As we directly engage with clients through the help desk, we hope to encourage more businesses to register with the SEC and tap the capital market for growth,” he added.
The initiative is in compliance with the Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and its implementing rules and regulations.
Government agencies are required to establish PACDs at their respective offices to provide consultation and advice to clients.
Apart from being operational “even during break time,” the help desk will have special lanes for senior citizens, pregnant women and persons with disabilities.
Starting July 1, the SEC likewise slashed the fees for corporate document requests as part of efforts to ease doing business.
Aside from the physical help desk, the public may still contact the SEC for inquiries through the call center hotline (02-5322-7696).
They may also contact SEC departments and offices directly via email for specific transactions or lodge a request at imessagemo.sec.gov.ph for further concerns.
