marketing

Why strategy fails even when everything looks right

On paper, companies are logically consistent: They define a value proposition; They design an operating…

The Solomon trap: When brilliant minds build flawed logic

We all know King Solomon for his wisdom. If he were a modern CEO, he…

Why your promise fails at scale and how to fix it

Author’s note: This is an expanded version of last Friday’s article on the value proposition…

Why your metrics are lying to you

A few weeks ago, I noticed something while passing by a familiar spot. A milk…

Points to ponder: Rebranding the PSE for a new generation

Sixty six years ago, Theodore Levitt of Harvard Business School wrote the famous essay “Marketing…

‘Loyalty infrastructure’ can turn customer data into profit engine

Are businesses ready to treat loyalty as infrastructure rather than marketing? That shift requires operational…

Why I believe in multilevel marketing

Thirty years ago, I had the rare opportunity to share my startup experience and teach…

Arrogance of premium trap: Your best assumptions are your biggest risk

In strategy, what you don’t know can hurt you. But what you “know” for sure…

Why brands must show sacrifice to earn consumer trust

In today’s market, trust is a brand’s most valuable currency. Consumers don’t just buy products;…

ROI of grace: Building lifetime brand equity

Marketing columns usually focus on positioning, differentiation and shareholder value. This Valentine’s Day, I want…